Crikex Terms and Conditions – Rules, Eligibility & Fair Use Policy

01 Definitions

The following terms are used throughout this document and have the meanings set out below:

02 Eligibility & Age Verification

To register and use the Crikex platform you must meet all of the following requirements at all times:

• You must be at least 18 years of age. Crikex does not permit players under 18 to register, deposit, or participate in any game or betting market.
• You must be registering and playing as an individual in your own name, not on behalf of another person.
• You must provide accurate, truthful, and current information at registration and must update your account details if any information changes.
• You must not be a Crikex employee, director, contractor, agent, or close family member of any such person.
• You must not have been previously self-excluded or permanently closed from a Crikex account.

Crikex uses Pakistani mobile number OTP verification as the primary registration check. This does not substitute for full identity verification, which may be required before withdrawal processing on accounts flagged for review.

03 Account Registration & Security

Each player is entitled to maintain one Crikex account only. Opening multiple accounts — whether using different mobile numbers, email addresses, payment methods, or device identifiers — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances.

When registering your Crikex account, you are responsible for:

• Providing your real name as it appears on your national identity card (CNIC).
• Using a Pakistani mobile number that belongs to you and is actively in your possession.
• Choosing a strong, unique password and keeping it confidential. Crikex will never ask you for your password.
• Ensuring that no other person has access to your account credentials or device while you are logged in.
• Logging out of your account after each session, particularly on shared or public devices.

If you suspect unauthorised access to your account, you must notify Crikex support immediately via live chat or at support@crikex.click. Crikex cannot be held responsible for losses arising from unauthorised account access that results from your own failure to secure your login credentials.

04 Deposits, Withdrawals & PKR Payments

All financial transactions on Crikex are conducted exclusively in Pakistani Rupees (PKR). No currency conversion is applied at any stage. The following payment terms apply:

Deposits

• Minimum deposit: Rs 200 via all supported payment methods.
• Supported methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, Visa/Mastercard debit and credit cards.
• Deposits via Easypaisa and JazzCash are credited instantly upon confirmation. IBFT transfers may take up to 2 hours depending on the originating bank.
• Crikex does not charge a deposit fee. Any charges levied by your bank or mobile money provider are outside Crikex's control and will not be refunded.
• All deposited funds must be used for gameplay. Depositing and immediately withdrawing without meaningful play constitutes an attempt to use Crikex as a payment processor, which is prohibited.

Withdrawals

• Minimum withdrawal: Rs 500 to Easypaisa or JazzCash.
• Crikex targets processing Easypaisa and JazzCash withdrawals within 10 minutes of request submission. This is a service commitment, not a contractual guarantee — during periods of system maintenance or high volume, processing may take longer.
• Withdrawals can only be made to a payment method registered in the same name as your Crikex account. Third-party withdrawals are not permitted under any circumstances.
• Crikex reserves the right to request identity verification documentation before processing any withdrawal. Failure to provide documentation within 7 days will result in the withdrawal request being cancelled and funds returned to your account balance.
• Bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirement, after which the resulting real-money amount is withdrawable.

05 Bonuses, Promotions & Free Spins

Crikex offers various promotional bonuses to new and existing players. All bonuses are subject to the specific terms displayed at the time of the offer, as well as the following general conditions that apply to all Crikex promotions:

• Each promotion is available once per player, household, device, IP address, and payment method, unless explicitly stated otherwise.
• Bonus funds carry a minimum wagering requirement of 1× unless otherwise specified. Higher wagering requirements will be clearly stated in the individual promotion terms.
• Bonus funds and real-money funds are held separately in your wallet. Real-money funds are used first in gameplay unless you select otherwise.
• Crikex reserves the right to cancel or modify any promotion at any time. Where a promotion is cancelled mid-period, any qualifying wagers already placed will be honoured at the original terms.
• If Crikex identifies that a player is exploiting bonus terms — through matched betting strategies, systematic low-risk wagering designed to clear requirements without genuine gameplay risk, or any other method — Crikex reserves the right to cancel the bonus, void resulting winnings, and close the account.
• Free spins awarded as part of a promotion are valid for the stated period only. Expired free spins are forfeited without compensation.

06 Betting & Gaming Rules

The following general rules apply to all betting and gaming activity on the Crikex platform. Game-specific rules are displayed within each game and form part of these Terms by reference.

• Minimum bet: Rs 10 per hand, spin, or market placement across all Crikex games and betting products.
• Maximum bet: Varies by game and market. Maximum stakes are displayed before bet confirmation. Crikex reserves the right to limit maximum stakes on any market at any time.
• Bets placed are final and cannot be cancelled or amended after the bet is confirmed, except where an obvious technical error has occurred.
• In the event of a disconnection during a game round, the game engine completes the round using its standard RNG. The outcome is recorded server-side and will be reflected in your account upon reconnection. Crikex is not liable for losses arising from disconnections outside its control.
• Cricket betting markets settle according to the official result declared by the relevant cricket governing body (ICC, PCB, or equivalent). In-play markets settle based on the state of the game at the moment the market closes. Abandoned or rescheduled matches: markets will be voided and stakes returned unless otherwise stated.
• Crikex reserves the right to suspend, void, or delay settlement of any market where there is reasonable suspicion of match manipulation, insider information being used, or any other integrity concern.
• Jackpot wins are paid in PKR at the displayed prize amount at the time of win confirmation. For Crown Jackpot wins exceeding Rs 10,00,000, a verification period of up to 24 hours applies before payment is released.

07 Fair Play, Fraud & Prohibited Conduct

Crikex maintains a strict fair-play environment. The following conduct is expressly prohibited and will result in immediate account suspension and forfeiture of all balances:

• Using any software, bot, script, or automated system to place bets, play games, or interact with the Crikex platform.
• Attempting to exploit software bugs, glitches, or errors in games or betting markets for financial gain. Any wins resulting from a known or identified software error are void and will be reversed.
• Collusion with other players in card games or poker to gain an unfair advantage.
• Using insider information in cricket betting — including information about team selection, player fitness, or pitch conditions obtained through privileged access — constitutes a serious breach of fair-play rules.
• Providing false identity information, using fraudulent payment methods, or attempting to launder funds through the Crikex platform.
• Opening multiple accounts to claim duplicate bonuses or circumvent account restrictions.
• Sharing your account credentials with, or allowing play on your account by, any other person.

08 Responsible Gaming

Crikex is committed to promoting responsible gaming and preventing harm associated with problem gambling. The following tools are available to all players directly from their account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limits take effect immediately upon setting. Increases to limits require a 24-hour cooling-off period.
• Session Time Reminders: Receive notifications after a set duration of uninterrupted play.
• Reality Checks: Periodic pop-up summaries of your session duration and net win/loss position.
• Self-Exclusion: Exclude yourself from the Crikex platform for a defined period (30 days, 90 days, 6 months, 1 year) or indefinitely. Self-exclusion takes effect within 24 hours of request. During a self-exclusion period, you may not create a new account.
• Account Cooling-Off: A short break of 24 hours to 7 days without full self-exclusion.

If you are concerned about your gambling behaviour, we encourage you to visit our Responsible Gaming page for detailed guidance and self-assessment tools. Crikex also provides information on how to seek professional support for problem gambling.

09 Privacy & Data Protection

Crikex collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and processing of your data for the following purposes:

• Account registration and identity verification.
• Processing deposits and withdrawals via your chosen PKR payment methods.
• Providing customer support and responding to account queries.
• Sending relevant promotional communications — you may opt out at any time through your account settings.
• Detecting and preventing fraud, money laundering, and breaches of these Terms.
• Complying with applicable legal and regulatory requirements.

Crikex does not sell your personal data to third parties. Data shared with payment processors (Easypaisa, JazzCash, etc.) is limited to what is strictly necessary to complete transactions. Full details of data practices are in our Privacy Policy.

10 Intellectual Property

All content on the Crikex platform — including but not limited to the brand name, logo, game names, software, graphics, text, images, and audio — is the intellectual property of Crikex or its licensed suppliers. All rights are reserved.

• You may not copy, reproduce, republish, upload, transmit, or distribute any Crikex content without prior written permission.
• You may not reverse engineer, decompile, or attempt to extract source code from any Crikex software or game engine.
• Screen recording, streaming, or broadcasting of Crikex game sessions requires prior written authorisation.
• User-generated content submitted to Crikex (such as support messages or tournament chat) may be used by Crikex for service improvement and moderation purposes.

11 Limitation of Liability

To the fullest extent permitted by applicable law, Crikex's liability to you in connection with the platform and these Terms is limited as follows:

• Crikex provides the platform on an "as is" and "as available" basis. We do not warrant uninterrupted, error-free, or virus-free access to the platform at all times.
• Crikex is not liable for any loss of profits, loss of data, loss of opportunity, or any indirect or consequential loss arising from your use of the platform, including losses resulting from game outcomes determined by certified RNG systems.
• Crikex is not responsible for the availability or reliability of third-party payment services (Easypaisa, JazzCash, etc.). Delays or failures in those services are outside our direct control.
• Crikex is not liable for losses arising from your failure to secure your account credentials, your use of the platform on an unsecured network, or access to your account by an unauthorised third party due to your own negligence.
• Nothing in these Terms excludes or limits Crikex's liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

12 Amendments, Governing Law & Contact

Crikex reserves the right to update or amend these Terms at any time. When significant changes are made, we will notify registered players via a notice displayed upon login or by email to the address on file. The updated Terms will be effective from the date displayed at the top of this page.

Your continued use of the Crikex platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the platform and may request account closure.

These Terms are governed by the laws applicable to Crikex's operating jurisdiction. Any dispute arising from these Terms or your use of the Crikex platform shall first be referred to Crikex customer support for resolution. If the dispute cannot be resolved informally, it shall be subject to the jurisdiction of the appropriate courts.