At Crikex, we take your privacy seriously. This policy explains exactly what personal data we collect when you use our platform, how we use it, who we share it with, and what rights you have over your own information. We've written it in plain English so every Pakistani player can understand it without needing a law degree.
This Privacy Policy applies to all personal data collected and processed by Crikex ("Crikex," "we," "us," "our") through the website at crikex.click and any associated services, games, betting products, and customer support channels. The term "you" refers to any person who accesses, registers on, or uses the Crikex platform.
By creating a Crikex account or using our platform in any capacity, you acknowledge that you have read this Privacy Policy and agree to the data practices described within it. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.
When you create a Crikex account, you trust us with personal information — your name, your Pakistani mobile number, your payment details, your gameplay history. That trust is not something we take lightly. Crikex was built specifically for Pakistani players, and part of building a platform that genuinely serves its users is being completely transparent about data practices.
Privacy concerns are especially important in the context of online gaming and betting. Players want to know that their identity details won't be shared without reason, that their payment data is handled securely, and that their activity on the platform won't be sold to third-party marketers. Crikex's answer to all three of those concerns is the same: we collect only what we need, use it only for the purposes described in this policy, and do not sell it to anyone.
This policy is written in accessible English so that every Pakistani player can understand what they're agreeing to. If anything is unclear, our support team is available via live chat and at support@crikex.click to explain any section in plain terms, including in Urdu if that's easier for you.
Crikex collects the following categories of personal data from players:
Crikex collects personal data through the following channels:
Crikex uses your personal data for the following purposes, each with a lawful basis:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Name, mobile number, date of birth | Contract performance |
| Age & identity verification | Name, DOB, CNIC details | Legal obligation |
| Processing deposits & withdrawals | Payment account details, transaction history | Contract performance |
| Fraud detection & prevention | IP address, device data, transaction patterns | Legitimate interest |
| Customer support | Account details, communication history | Contract performance |
| Responsible gaming monitoring | Gaming activity, deposit limits, session data | Legal obligation + legitimate interest |
| Promotional communications | Mobile number, email (if provided) | Consent (opt-out available) |
| Platform improvement | Anonymised usage and navigation data | Legitimate interest |
Crikex does not use your personal data for automated profiling that produces legal or similarly significant effects without human oversight. Game outcome decisions are determined by certified RNG systems — your personal data does not influence game outcomes.
All financial transactions on Crikex are conducted in Pakistani Rupees (PKR). This means your payment data never needs to go through international currency conversion systems, reducing the number of external parties that handle your financial information.
When you deposit via Easypaisa or JazzCash, the transaction is processed directly between your mobile wallet and Crikex's registered merchant account. Crikex receives a transaction confirmation that includes the amount, date, and a masked reference to your mobile number. Your full mobile wallet PIN and account credentials are never transmitted to or visible to Crikex.
For card payments via Visa or Mastercard, all card data is entered directly into a PCI-DSS Level 1 certified payment gateway. Crikex servers never receive, store, or log your full card number, CVV, or card PIN. We retain only a transaction reference ID and the last four digits of the card for your own records and for dispute resolution purposes.
Withdrawal requests are matched to the payment method registered under your name on the Crikex account. Third-party withdrawals are not permitted. This matching process requires us to verify that the name on your withdrawal account matches your Crikex account name — a security measure that protects you from unauthorised withdrawals.
Crikex uses cookies and similar browser-based technologies to make the platform function correctly and to understand how players use the site. Here's what each type does:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Keep you logged in during a session, maintain your game state, process transactions securely. These are required for the platform to function. | No — essential cookies cannot be disabled without breaking core functionality. | |
| Track aggregate page visits, session durations, and feature usage to help us understand what's working and what needs improvement. Data is anonymised. | Yes — you can opt out through your browser settings or by contacting support. | |
| Remember your language preference, display settings, and last-visited game categories so you don't have to reconfigure the platform on each visit. | Yes — clearing browser cookies will reset these preferences. |
Crikex does not use advertising cookies or tracking pixels that report your activity to external marketing platforms. The analytics tools we use do not share individually identifiable data with third parties.
Most browsers allow you to view, delete, and block cookies through their privacy settings. Blocking all cookies will prevent you from staying logged in to Crikex between sessions and may affect game performance.
Crikex implements technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:
Crikex retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to your identity. Anonymised aggregate data (e.g., total number of players per city, average session durations) may be retained indefinitely for statistical and product improvement purposes.
As a Crikex player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@crikex.click with your request and we will respond within 30 days.
Request a copy of all personal data Crikex holds about you. We'll provide this in a readable format within 30 days of your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Contact support or update your details in account settings.
Request deletion of your personal data where it is no longer necessary for the purposes we collected it, subject to our legal retention obligations for financial records.
Ask us to restrict processing of your data while a rectification or objection request is being resolved, rather than deleting it immediately.
Receive a copy of your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service, where technically feasible.
Object to processing of your data for marketing purposes at any time. Opt out of promotional messages by updating your notification settings or contacting support.
We will acknowledge all rights requests within 5 business days and resolve them within 30 days. For complex requests involving large volumes of data, we may extend this period by a further 30 days with notification.
Crikex reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify active players through a login notice or by message to their registered mobile number or email. The effective date at the top of this page will be updated to reflect when the most recent version came into force.
We encourage you to review this policy periodically. Your continued use of the Crikex platform after an updated policy comes into force constitutes your acceptance of the changes. If you do not agree with any changes, you may request account closure and we will return your real-money balance in accordance with our Terms and Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data:
Six concrete commitments that define how Crikex handles your data every single day.
Your personal information is not a product on Crikex. We don't sell it, rent it, or share it with data brokers or marketing platforms. The only parties that ever see your data are those directly involved in operating your account and processing your PKR transactions.
Every data transmission between your device and Crikex is encrypted using TLS. Passwords are never stored in readable form. Payment card data goes directly into a PCI-DSS certified gateway — Crikex servers never see your full card number at any point in the transaction.
Because Crikex operates entirely in Pakistani Rupees, your transactions never pass through international currency conversion systems. That means fewer external parties ever touch your financial data — a privacy benefit that most international gaming platforms simply can't offer Pakistani players.
Your rights are real and exercisable — access, rectify, export, restrict, or delete your personal data at any time by contacting support. We respond to every data rights request within 30 days. Opt-out of marketing messages at any time through your account settings, no questions asked.
Crikex enforces defined retention periods for every data category. Technical logs are deleted after 90 days. Gaming activity data is purged after 3 years. We don't hold on to data indefinitely "just in case" — it's deleted on schedule when it's no longer needed for a specific, stated purpose.
Privacy policies are only meaningful if the organisation behind them is reachable. Crikex customer support handles privacy queries in English and Urdu via live chat and email. You'll speak to a real person, not an automated system, when you have a data question that matters to you.
Now that you know exactly how Crikex handles your personal data, join over 500,000 Pakistani players on a platform that genuinely puts your privacy first. Teen Patti, jackpot slots, live cricket betting, poker and fishing games — all in PKR, with fast Easypaisa and JazzCash withdrawals. Register free in under 90 seconds.